One AI partner across every location.
Running multiple salons means multiple phones, calendars, and teams. Chairside gives every location its own front desk — and gives you one dashboard to see it all, with the insights to run the whole group.
The cost of a missed call
35%
of salon calls go unanswered during service hours
69%
of clients give up and book elsewhere if they can’t get through
$2,500–$7,800
average client lifetime value lost with every missed call
$3,000–$7,000/mo
lost from just 20 missed calls
Built to scale
Consistency across every chair, in every location
One standard of service everywhere — with the insight to run it all.
Per-location front desks
Each location gets its own number, calendar, and call routing.
Every salon in your group runs its own dedicated line, calendar, and booking rules — so a call to your downtown location never lands on the uptown book. You manage them all from one place.
“Calling Lumière Midtown — I can book you with the Midtown team this Friday at 3.”
Advanced analytics
Compare locations, spot trends, and see the whole group at a glance.
See every location side by side — call volume, bookings, rebooking rate, and revenue — so you can spot your top performers, catch the ones slipping, and act before it costs you.
“Downtown’s rebooking is up 12% this month; Westside’s missed calls doubled on weekends.”
Team insights
Know which locations and stylists are booking, rebooking, and growing.
Chairside surfaces how each location and stylist is performing — who’s filling their book, who needs support — so you can coach, staff, and reward with real numbers instead of hunches.
“Maria at Eastside has a 30-client waitlist — worth adding hours or a second chair.”
Custom automations
Set the rules once and Chairside runs them across every location.
Deposit policies, reactivation campaigns, waitlist logic, reporting — configure it once and Chairside applies it automatically at every salon in your group, no per-location setup.
“New rule live at all 4 locations: auto-text no-shows a rebooking link within 10 minutes.”
Premium support
A dedicated success manager and priority help whenever you need it.
You get a dedicated success manager who knows your group, priority support, and hands-on help rolling Chairside out to new locations as you grow.
“Opening location #5 next month? Your manager has the new number and calendar ready to go.”
One consistent brand
Every caller gets the same polished experience, at every location.
Whether a client calls your flagship or your newest suite, they hear the same warm, on-brand greeting and get the same great booking experience — consistency that scales with you.
“Every location answers in your brand’s voice — clients can’t tell which desk they reached.”
How it works
From ringing phone to booked chair
No apps for your clients to download. No new workflow for your team. Just a phone that always gets answered.
A client calls, any time
Day or night, mid-blowout or after close, every call rings through to Chairside instead of going to voicemail.
Chairside answers instantly and books
It greets callers warmly, answers questions, and books the right service into your calendar in real time.
You get the client, not the voicemail
The appointment is confirmed and on the books before you even step away from the chair. No callbacks needed.
See it in action
Do your clients text you to book?
Chairside answers texts too — it reads them, replies in your salon’s voice, and books the appointment, all on its own.
Lumière Hair Studio
Chairside AI · replies instantly
Prefer to chat?
Everything a great front desk does
A partner that never clocks out
Chairside handles the calls that keep your chairs full — cuts, color, balayage, extensions, nails, lashes, brows, and waxing — so you and your team can stay focused on the client in front of you.
24/7 live answering
Every call answered in seconds — nights, weekends, holidays, and the busiest Saturday rush.
Chairside picks up on the first couple of rings, every hour of every day — so the call that comes in while you’re mid-color, closed, or on vacation still gets answered instead of going to voicemail.
“Thanks for calling Lumière — how can I help you today?” — answered in seconds, whether you’re busy with a client or off enjoying your weekend.
Real appointment booking
Books actual appointments into your calendar with the right service, provider, and time slot.
It doesn’t just take a message — it books the real appointment straight into your calendar with the correct service, stylist, and time buffer, then confirms it with the client on the spot.
“You’re all set for a balayage with Maria, Saturday at 1pm — see you then!”
Service & pricing Q&A
Answers common questions about services, pricing, hours, and location — accurately and on brand.
Chairside learns your services, prices, hours, and policies during setup, so it answers the questions that usually pull you away from the chair — accurately and in your salon’s voice.
“A full set of hand-tied extensions starts at $350 and takes about three hours.”
Reschedules & cancellations
Handles changes gracefully and frees up slots automatically so your calendar stays full.
When a client needs to move or cancel, Chairside checks your cancellation policy and acts accordingly — notice windows, deposits, and fees — then updates your calendar and reopens the slot right away, often filling it from your waitlist before you even notice.
“No problem — I’ve moved you to Thursday at 4, and freed up your old time.”
No-show follow-up
Sends timely reminders and follows up on no-shows to win back revenue you’d otherwise lose.
Chairside sends friendly reminders before every appointment to cut no-shows, and reaches back out to anyone who misses to get them rebooked — recovering revenue that usually just walks out the door.
“We missed you today! Want to grab your usual Thursday slot next week?”
Seamless human handoff
Knows when to transfer to a real person, passing along full context so nothing is repeated.
For the calls that truly need a human, Chairside transfers to you or your team and passes along everything the caller already said — so no one repeats themselves and nothing slips through.
“Let me connect you with Maria — I’ll fill her in on the color correction you asked about.”
Multi-location ready
Route calls, calendars, and services per location from one simple dashboard.
Running more than one location? Each gets its own number, calendar, and call routing, all managed from a single dashboard — so every location sounds consistent and books correctly.
Beyond the phone
Chairside actually knows your business.
Every other AI receptionist forgets the call the second it ends. Chairside remembers — and coaches you forward.
Total recall
Every formula, extension install, allergy, before/after photo, birthday, and hair goal — saved automatically and available to any team member.
Chairside quietly remembers every detail from every visit and call — formulas, timing, sensitivities, photos, birthdays — and makes it instantly available to you or anyone on your team, so every client feels remembered.
“Welcome back, Priya! Last time we did a 7N root melt with Olaplex — same again, or feeling like a change?”
Your growth dashboard
Time saved, revenue from AI-booked appointments, missed-call recovery, rebooking rate, and retention — all updated weekly so you always know where you stand.
See exactly what Chairside is doing for your business — hours saved, revenue from AI-booked appointments, calls recovered, rebooking rate, and retention — refreshed every week so you’re never guessing.
“This month: 38 calls recovered, 22 appointments booked after hours, $4,120 you would have missed.”
Personalized industry intel
Surfaces new products and nearby classes based on what you actually ask about and want to grow into.
Based on what you actually do and ask about, Chairside surfaces new products, techniques, and nearby classes worth your time — so you keep growing without the endless scrolling.
“A new bond builder launched this week that fits what you already use.”
An AI career coach
Helps you decide on pricing, suite rental vs. commission, hiring, and expansion — grounded in your business’s real numbers.
Talk through the big moves — raising your prices, suite vs. commission, your first hire, a second chair — with a coach that knows your real numbers and gives you a straight answer.
“Your books are 85% full and you’re turning color clients away — here’s what a $20 color increase would mean.”
Pricing
Simple, pay-as-you-go pricing
One flat rate — no monthly fee, no contract. You only pay for the minutes Chairside is actually on a call with your clients. One recovered booking usually covers the day.
A connected minute is time Chairside spends actively on a call with your client. No monthly fee, no setup fee, cancel anytime.
- 24/7 AI call answering
- Real appointment bookings straight to your calendar
- Service, pricing & policy Q&A
- Reschedule & cancellation handling
- No-show follow-up
- Seamless handoff to you or your staff when needed
- Text bookings & reminders
- Works for a single chair or many locations
Add-Ons
Scale your AI beyond answering inbound calls.
Outbound Reactivation Campaigns
Win back clients automatically. Chairside calls or texts clients who haven’t booked in a while with a friendly nudge like “It’s been 3 months since your last visit…” and offers to rebook them on the spot.
Example: a 100-call campaign (~200 minutes) costs about $60 — often recovered many times over in rebooked visits.
Additional Phone Line
Running more than one location? Add a dedicated line with its own number, calendar, and call routing — each line billed at the same simple per-minute rate.
Upsell Prompts During Booking
Chairside suggests relevant add-on services while booking (e.g., “Since you’re booking a color, would you like to add a gloss treatment?”) to increase your average ticket size.
FAQ
Questions, answered
Yes. Chairside uses natural, warm conversational speech with a voice you choose. Most callers have no idea they’re speaking with an AI — and if they do, it never breaks the experience. It listens, responds, and books just like a warm, capable front desk at a busy salon.
Chairside handles the vast majority of everyday calls on its own. When something falls outside its scope — a tricky booking or an unusual request — it hands off to a real person on your team with full context, or takes a detailed message so nothing slips through.
Yes. Chairside connects with the booking platforms salons already use — including Vagaro, Boulevard, and Mindbody — whether you run a hair or nail salon, a lash and brow studio, a booth-rent suite, or a full team. Appointments land directly in your existing calendar with the right service and stylist.
Absolutely. Data is encrypted in transit and at rest. Client details are only used to complete the booking and are never sold or shared.
Most businesses are live in under a day. We connect your calendar, load your services and pricing, set your greeting and voice, and forward your calls. No new hardware and no workflow changes for your team.
No long-term contract. Plans are month-to-month and you can cancel anytime. Start with a free trial to hear Chairside handle your real calls before you commit.